I’m undertaking a research project to appear as a report of the IBM Center for the Business of Government. Here’s the abstract:
This report draws lessons from the experience of 18F, a special organization within the General Services Administration. Many different types of organizations now use Agile development processes to solve the age-old problem of quickly creating products at high quality levels while maintaining flexibility for changing circumstances. Much of our understanding about prospects for Agile in the public sector is rooted in studies of Agile’s use and implementation in the private sector. This report will offer lessons for other agencies from the recent use of Agile by 18F in its delivery of digital services for federal agencies, and draw on other agile research to put the GSA innovations in the broader Agile context.